Information and Resources
These links are provided for information only. Some of this guidance may change frequently so make sure you check the most recent advice. CARIS Haringey is not responsible for the content of any external website.
COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.
For all the latest government guidance, go to: www.gov.uk/coronavirus
For NHS advice go to: www.nhs.uk/conditions/coronavirus-covid-19
For advice on aspects of life affected by coronavirus, such as work, benefits and travel, go to: www.citizensadvice.org.uk
The CARIS office is now closed but our staff are still working when possible.
All group sessions are suspended until further notice. This includes drop-in, ESOL classes, MAN events and NRPF provision.
If you are a CARIS client in need of emergency support or advice, please contact us.
If you are a professional and would like to refer a new client to us, please complete the referral form.
If you are currently isolated at home and need some practical support, you can fill out a form here to request help.
If you are worried about the impact of coronavirus on your money, accessing essential items or accessing the support you need, you can call Haringey’s Connected Communities line on 020 8489 4431. This line is open Monday to Friday 9.30am to 4.30pm. For more information, and other ways of getting in touch, visit the Connected Communities page.
If you have:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you’ve started coughing repeatedly
you should stay at home.
Do not go to a GP surgery, pharmacy or hospital.
Use the NHS 111 online coronavirus service to find out what to do.
If you cannot access online services you can call 111 for free. You can ask for an interpreter in your language. All NHS services for coronavirus are free for everyone regardless of their immigration status in the UK.
If you’re pregnant and worried about coronavirus, you can get advice about coronavirus and pregnancy from the Royal College of Obstetricians and Gynaecologists.
From 26 March 2020 landlords have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period.
Alongside this, all current and upcoming eviction proceedings in the courts have been suspended so that no private or social tenant can be evicted for 90 days from 27 March 2020.
The Chartered Institute of Housing has information on how the coronavirus affects migrants’ access to housing and benefits on its Housing Rights Information website.
Telephone: 0800 678 1767 (Monday to Friday, 9am to 5pm)
Calls are free of charge.
The Home Office continues to process applications under the EU Settlement Scheme but in the light of the coronavirus outbreak they will take longer than usual and some of their support services and application routes have temporarily changed. More details can be found here.
The Home Office has published a collection of guidance for those affected by changes to UK immigration and borders due to coronavirus.
The Refugee Council is regularly updating its website with changes to asylum and resettlement policy and practice in response to COVID-19.
Visit Every Mind Matters for practical tips on taking care of your mental wellbeing while staying at home, and links to lots of useful resources.
Mind in Haringey also has a list of resources for looking after your mental health and more.
If you live in Haringey, Enfield or Barnet, there is a new helpline for anyone experiencing a mental health crisis. You can call 0300 0200 500 to get support or advice 24/7.
If you have specific worries about your circumstances, check out the other sections on this page for sources of information and support around issues such as housing, immigration and safety at home. You can also contact us to request a call from an advice worker.
You can leave your house to escape domestic abuse, such as threats or violence. The instruction to stay at home because of coronavirus does not apply to this. There is never an excuse for domestic abuse, no matter what the circumstances are.
If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.
Otherwise, you can call the Haringey Domestic Abuse Helpline for advice on 0300 012 0213. If it is unsafe for you to speak on the phone, you can email HaringeyIDVA@niaendingviolence.org.uk. The Haringey Helpline and email are available Monday to Friday, 10am-5.30pm, excluding bank holidays.
Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247. Its website provides guidance and support for those at risk, as well as those who are worried about friends and loved ones. It also has a form through which you can book a safe time for a call from the team.
The NSPCC has advice for parents and carers on keeping children safe. This includes advice on separated parents, online safety, protecting from abuse, supporting children with special educational needs and helping children with anxiety.
If you are a child or young person and want to talk to someone about whatever is worrying you, you can call Childline on 0800 1111.
The Government has published guidance for parents and carers about the closure of schools and other educational settings.
Some schools will remain partially open to care for vulnerable children and children of critical workers.
Vulnerable children include those who have a social worker and those children and young people up to the age of 25 with education, health and care (EHC) plans.
For the definition of who is a critical worker, see the government guidance to schools.
Free school meals
A national voucher scheme has been introduced by the government that will allow children eligible for free school meals to still access that provision while they stay at home. If you did not previously qualify for free school meals but your income has reduced or stopped, you may qualify based on your new financial circumstances. Eligibility has also been temporarily extended to include children of some families who have no recourse to public funds (NRPF).
If you qualify for free school meals for your child, their school will assist you in providing food for your child. This will apply even if your child is not currently attending school due to closures. Find out more on the Haringey website.
Home learning and play
Each school is taking different measures to support learning at home and can provide information and resources.
There are also lots of ideas online for activities you can do at home with your children. If you’re not sure where to start, check out these links from Haringey.
Psychologists have put together some handy tips for play and interaction with your children at home to support their wellbeing.
The Government has published their advice on social distancing for everyone in the UK, as well at stay at home guidance for households with possible coronavirus, in many different languages. They include Arabic, Bengali, Traditional Chinese/Cantonese, Simplified Chinese/Mandarin, French, Gujarati, Polish, Portuguese, Punjabi, Urdu and Welsh.
Doctors of the World also has a large number of translations of NHS guidelines including Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Czech, Dari, Farsi, French, Hindi, Hungarian, Kurdish Sorani, Lithuanian, Malayalam, Mandarin, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Sindhi, Slovak, Somali, Spanish, Tigrinya, Turkish, Urdu, Vietnamese.